Important Disclosure for VOIP Customers

-There are differences between E911 provided under traditional telephone service as opposed to E911 service provided with Voice Over Internet Protocol (VoIP). If the customer has any questions or concerns, or does not understand information below, it should contact Company�s customer service representatives at 1-866-637-4235 during the hours of 8 a.m. to 5 p.m. Central Standard Time.

VOIP SERVICES MAY NOT OPERATE DURING A POWER OUTAGE.

-The device placed on the customer�s premises may be equipped with back-up battery power, however in the event of a commercial power outage lasting longer than the battery life of that device, that device will lose power causing a loss of voice and data service, including access to E911 services. Once power service is restored, the customer may be required to reset or reconfigure its equipment before the customer will be able to use VoIP Services to contact E911. The customer is responsible for providing an uninterruptible backup power supply to ensure continued operation of electrical equipment in the event of a power outage.

VOIP SERVICES WILL NOT OPERATE IF THE BROADBAND CONNECTION IS DISRUPTED OR VOIP SERVICES HAVE BEEN SUSPENDED FOR ANY REASON, INCLUDING, NON-PAYMENT OF RATES OR CHARGES.

-When the broadband connection and VOIP Services have been restored, customer may be required to reset or reconfigure its equipment before the customer will be able to use VoIP Services to contact E911.

THE CUSTOMER MUST PROVIDE COMPANY WITH ITS CORRECT SERVICE ADDRESS OR VOIP SERVICES' 911 CALLS MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL BE UNABLE TO PROVIDE ASSISTANCE.

-If the service address information identified in the contract or bill is inaccurate, the customer is responsible for correcting such information by calling our Customer Service representatives at 1-866-637-4235 during the hours of 8 a.m. to 5 p.m. Central Standard Time.

VOIP SERVICE E911 CALLS MAY NOT COMPLETE OR MAY BE INCORRECTLY ROUTED TO THE WRONG EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO PROVIDE ASSISTANCE IF THE PREMISE�S DEVICE IS DISABLED, DAMAGED OR MOVED TO A LOCATION OTHER THAN THE SERVICE ADDRESS IN THE CUSTOMER�S CONTRACT.

-If customer wishes to move to a different service address or report damage to its premises device, the customer must call either Company�s sales representative or customer service representatives at 1-866-637-4235 during the hours of 8 a.m. to 5 p.m. Central Standard Time.

VOIP SERVICE E911 CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK ARCHITECTURE.

-Due to network congestion or problems, calls to E911 services made using VoIP Services may be dropped, in which case the customer will not be connected to emergency services, or its E911 calls may take longer to connect than E911 calls made using traditional telephone service.

COMPANY STRONGLY RECOMMENDS THAT THE CUSTOMER MAINTAIN AN ALTERNATE MEANS OF CONTACTING E911 AND INFORM ITS EMPLOYEES AND OTHER VOIP SERVICE USERS OF THE ALTERNATE MEANS.